Terms and Conditions
Cancellations: All cancellations or rebooking will incur a $50 booking fee. Cancellations within 48 hours will incur the first two nights fee charged or held in credit for rebooking. Cancellations outside 48 hours will be refunded less the $50 booking fee.
House Rules: All Guests and Visitors must comply with all House Rules(a copy provided in the chalet), By-Laws, and instructions from management during their stay.
Damages + Incidentals Stirling Estate Chalets have a minimum charge of $100 for damages incurred to all or part of the property, which may affect arriving guests or the ability to re-sell the chalet upon checkout.
By checking into Stirling Estate Chalets, you agree to such charges being payable upon checkout to cover such expenses. In addition, guests are not to move or change the position of furniture or artwork. Management reserves the right to charge for any damage incurred.
Non-Smoking Policy: In accordance with Australian law, our property is strictly non-smoking inside. If you choose to smoke outdoors, please dispose of your cigarette butts responsibly and ensure they are extinguished.
If you choose to ignore this policy, we have a minimum $250 charge, plus additional costs associated with restoring the chalet to its original condition.
Visitors: Guests must be 18 years or older, and if not, they must be accompanied by a responsible adult. Guests are responsible for ensuring the limits set on visitor numbers are complied with at all times.
Guests are responsible for ensuring that visitors comply with the House Rules. The maximum number of Guests permitted must not exceed a maximum of 10 people per chalet. We reserve the right to refuse service to any guest or invitee of a guest.
Personal Items: We do not take responsibility for any loss, damage, or destruction to any personal property brought onto the premises. Personal property includes any personal effects and motor vehicles.
COVID POLICY: If you have been diagnosed with Covid and can provide a doctor’s certificate, we will credit your charges to a future booking within 12 months. Otherwise, refer to the cancellation policy.